In conjunction with other surgeries, we provide a 24 hour service. Please call: Capricornia Afterhours on 1300 243 628.
In exceptional circumstances, house calls my be arranged for a patient who is unable to attend the surgery owing to age or serious illness. This surgery is well equipped to cope with serious illness and it is often more practical to treat these patients here.
Fees vary according to the nature, length of time or the procedure in the consultation. Payment is essential at the time of consultation for all patients. We offer for your convenience, EFTPOS, credit card facilities and as we are linked to medicare, we can refund your medicare portion of the account straight back to your EFTPOS card or nominated bank account. Please mention to your Doctor whould you have problems making your payment.
Pension and Healthcare Card holders are offered a discounted fee. It is essential these cards be presented to reception on each visit to ensure that the correct discounted fee applies.
Please firect requests for blood or biopsy/histology results to the Nursing Staff. It would be appreciated if calls for results were made between the hours of 2.00pm and 3.00pm each day. At other times, the Nursing staff may not be available to take your call immediately.
Doctors in this practice are very competent at handling all the common health problems. When necessary, they are able to seek an opinion from a Specialist. Referral letters to Specialist Doctors for a new condition will require an appointment. In most instances, the doctor will write the letter at the appointment time.
Whether or not you will be required to make an appointment may depend on how long it has been since the last consultation with our Doctor and if any tests are required before seeing the Specialist Doctor.
Patients should ask to speak to the Nursing staff so that they may assess the problem and liase with a Doctor if required.
Is is not our practice to issue prescriptions without the patient being seen, other than for the continuing treatment of chronic conditions. Even in these cases, regular reviews with your Doctor are necessary. If a prescription is required and you have been seen by your Doctor within the previous 3 months, please make your request to the receptionist with the name and strength of the medication, the quantity and time of the day the medication is taken. A charge applies for scripts written without a consultation. Prescriptions can usually be collected the day following the request. Any patients requiring Authority scripts will need to amke an appointment to see the Doctor. Please talk to the Nursing staff if you have a problem.
It is not usually possible to switch patients through to the Doctor. Most times, the Doctor is sonsulting patients in their room and not available. As you can appreciate, it is quite difficult for the Doctor to speak with you while there is another patient in the room. Also can you imagine how annoyed you would feel if during your appointment time the Doctor had several phone interruptions. Written communication is preferred.
This practice has a small reference library including both written literature and some DVD/CDs. These have been designed to assist you with information about your illness or condition. Speak to your Doctor or Nursing staff if you wish to access this material. Thei practice uses a Reminder/recall system.